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FAQ

Use this text to share information about your product or shipping policies.

Our customer support is available Monday to Friday: 8am-8:30pm.

Average answer time: 24h

What is your return policy?

We accept returns within 30 days of purchase. To be eligible for a return, the item must be unused and in its original packaging. Please contact our customer service team for assistance with your return.

How do I initiate a return?

To initiate a return, please email us at contact@improvedhomediy.com with your order number and the reason for the return. We will provide you with the necessary instructions and a return shipping label.

What is your refund policy?

Refunds are processed within 7-10 business days after we receive your returned item. The refund will be issued to the original payment method used at the time of purchase.

How can I ensure product quality?

We carefully select and test all our products to ensure they meet high-quality standards. If you experience any issues with product quality, please reach out to our customer service for assistance.

What if my item is damaged during shipping?

If your item arrives damaged, please contact us within 48 hours of delivery with a photo of the damage, and we will arrange for a replacement or refund.

Do you have customer support available?

Yes, our customer support team is available to assist you with any questions or concerns. You can reach us via email, phone, or through our contact form on the website.

How long does shipping take?

Shipping times vary based on location and selected shipping method. Typically, standard shipping takes 3-5 business days. You can check the estimated delivery date during checkout.

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